Sittingwell Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.

This Privacy Policy contains an explanation of what happens to personal data we collect from you. Our Privacy Policy should be read in conjunction with our terms of website use.

General Data Protection Policy

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Information we collect:

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information includes:

  • Details of visits to our website and the pages and resources that are accessed, including, but not limited to, computer’s Internet Protocol (“IP”) address, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  • In addition, we may use third-party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
  • Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information; joins our newsletter list or makes a purchase. Examples of such information include your name, phone number, address and email address.
  • Information provided to us when our visitors communicate with us electronically for any reason.

Use of your information:

Any information we collect is used in the following ways:

  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
  • To provide you with information relating to our website, products or our services that you request from us.
  • To provide you with information on other products that we feel may be of interest to you.
  • To meet our contractual obligations to you.
  • Information submitted via the Sittingwell Ltd shop may be passed to a third party for the purpose of order fulfilment.
  • To notify you about any changes to our website, including improvements, and service or product changes that may affect our website
  • We (or a third party on our behalf in connection with an order/promotion, or a fulfilment house) may use the information provided to contact you;

We do not currently, nor do we ever intend to rent, sell and market personal data about you to third parties.

Storing Your Personal Data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We do not hold any information regarding card payment details, all transactions are done securely through the Sage Pay gateway, or via iZettle secure terminal if taken in person, e.g. at an event or exhibition.

Security of Data Transmission

The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. For this reason, users are asked not to submit or send by email, confidential information such as credit card numbers and other confidential details, unless specifically asked to do so by Sittingwell Ltd.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Details submitted via the Sittingwell.co.uk shop checkout are sent via a secure and protected channel. Always look out for HTTPS in your browser to ensure your personal information is being sent through a secure and protected channel.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information to Third Parties

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
  • To assist fraud reduction and minimise credit risks.

Third Party Links

You may find links to third party web sites on the Sittingwell Ltd web site. These web sites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of Cookies (Information Placed on Your Computer)

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

Our advertisers may also use cookies on their website We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post. Our phone number is 01189 402502, or you can e-mail us via the contact us page on the website.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

Access to Information

If you have opened an account with us you can access your personal data at any time by logging into your account. It is up to you to ensure your personal contact details are up to date. We may email from time to time to check we have the most up to date information for you.

If you have signed up to a newsletter then you have the right to unsubscribe at any time. This can be done through the unsubscribe option at the bottom of each newsletter we send out.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Lorna Kennard or Rachael Wall

Sittingwell Ltd
16 Spring Walk
Reading
RG10 8DX

Email us via the contact us page or call 0118 9402502

 

Registered Company Address:

Sittingwell Ltd
16 Spring Walk
Wargrave
Berkshire
RG10 8DX
Company registration number 7477148
VAT Registration Number 107 7641 16